Computer glitch, overload of Internet traffic, WEB page overwhelmed! All these phrases were used yesterday to explain the chaos at the Obama Care service centers as the official start of the Affordable Care Act.

The world of computers and introduction of new software has been around for 50 or 60 years starting when the computer industry started to take over millions of mundane tasks like payroll, bookkeeping, and the start of the data gathering era we all live with today.

So what happened? Having worked in the industry for a few years, I was fortunate to have been associated with some real experienced and professional programmers and architects who designed software. They followed a regimentation that made their programs safe and worked the first time. First, they wrote their routines three times. First two were thrown away. Theory was by the third time you had the best of the best, and efficient. Boss used to say: Third swing gets a home run”. Another theory was to set up a test environment that ran every routine to prove it worked. Analysis’s was performed by separate programmers. Failure was very rare, and the company was very successful.

Now another company I worked for had a different approach….upgrade and install software when 90% ready and then repair under crisis. This was scary and failure was predictable. Theory was programmers will fix problems faster when under crisis.

My question about yesterday’s failure is who did the planning and analysis of activity over the last two years which is the time they had to get this ready?

Maybe the theory they used will show today after 24 hours to fix the problem.

Computers, can’t live with them, can’t live without them. Time to wind my wristwatch!

Have a great day, and be kind to yourself!

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